Answers to Important Questions
Dear friends, we have some important and very difficult news to share.
After 15 years of operation, the charitable platform dobro.ua is ceasing its activities.
Starting October 7, 2026, the platform will stop accepting charitable donations.
Over the past 15 years, dobro.ua has raised nearly 1 billion hryvnias, processed over 2 million charitable donations, and implemented more than 10,000 charitable and social projects.
You were behind each of these numbers.
People who, one day, visited dobro.ua, chose a story they wanted to help, and clicked the “Support” button. Some did it just once. Some came back again and again. Some set up recurring donations and supported our beneficiaries for years.
It is thanks to you that thousands of good deeds became possible.
That’s why it’s now of the utmost importance to us to wind down dobro.ua’s operations in the same way we’ve operated all these years: responsibly, transparently, and by fulfilling all our obligations to the people who trusted us.
We understand that you may have questions, so we’ve compiled answers to the most common ones.
1. Until when can I support projects on dobro.ua?
You can continue to make charitable contributions to active projects until October 7, 2026. Starting October 7, the platform will stop accepting new charitable contributions.
2. What will happen to the funds I’ve already donated?
All funds already received by dobro.ua projects will be used in accordance with the specified charitable goals and the platform’s current Rules, Principles, and Procedures.
3. What happens if the project I supported doesn’t manage to raise the full amount needed?
The dobro.ua team is currently working with charitable organizations to review each active project individually. Where the amount raised is sufficient for partial implementation of the project, we will do everything possible to ensure the funds are used to provide assistance in accordance with the fundraising goal. Each such case will be handled individually, and information about the project’s completion and the use of funds will be displayed on its page.
4. What will happen to recurring charitable payments set up through the platform?
Once the platform stops accepting charitable donations, recurring payments will be automatically suspended.
5. Will my personal account still work?
Until the platform ceases operations, your personal account will function as usual. You will have access to information about your charitable contributions and donation history.
6. What will happen to the dobro.ua website and its projects?
The dobro.ua website will remain publicly accessible, but donations will no longer be accepted. This will allow anyone interested to continue reviewing information about completed charitable projects, their results, and financial reports.
7. Will I still be able to support the organizations I helped through dobro.ua?
Yes. Charitable and nonprofit organizations whose projects were featured on dobro.ua will continue their work. Once the platform is shut down, you’ll be able to support them directly through their own channels. And we very much hope that your relationship with the foundations and organizations you’ve trusted through dobro.ua will continue.
8. I still have questions about payments, fund transfers, or need a statement. Who should I contact?
If you have any questions regarding a charitable donation you’ve made, a payment, a funds transfer, recurring donations, payment confirmation, obtaining a receipt, or any other financial or technical issues, please contact our support team at [email protected]. We’ll stay in touch and help you resolve every inquiry.
Thank you for these past 15 years together.
Your dobro.ua team
